Priorities in the contact center, nearly 60% of respondents said that improving customer service call center the most important. This high percentage reflects is when a customer call center representatives with the lack of satisfactory experience when talking to the challenges caused. Other priorities include the representatives to increase revenue and improve agent productivity. IP Contact Center - the primary contact center management to explore new IP contact center technology contact center market in China is still a new topic. As enterprises continue in the different regions in China to establish contact center, the geographical characteristics of large and complex management has also brought challenges. Mainly by the growth of the industry to establish a new contact center to promote it as a new implementation of IP contact center to create a huge opportunity. IP contact center solution in multi-site management can play a vital role. Because this way, a number of different locations can be integrated into a single virtual contact center. IP contact center solutions some of the key benefits include enhanced customer service, reduce costs, simplify network management, better human resources management, and easy integration of multiple channels.
With the expansion of many small and medium businesses, mostly in different regions and countries to set up a large number of branches, internal telephone communication is very frequent, long distance and international telephone communications business costs is an important business expenses. On the other hand, now the Internet has been very popular, almost every enterprise and its branches have Internet access connection. Therefore, to achieve with the existing telephone network the Internet to help companies to save costs, improve employee productivity, the company is becoming an important choice.