Aspect Inc. has invited dozens of domestic banking call center management to organize, "the financial industry leaders call center business innovation and performance management association", in the scenic Beijing Shichahai Hall, Bank of China, China Construction Bank, China Industrial and Commercial Bank of China Agricultural Bank of China and CITIC, Everbright, China and other commercial banks and Xinhua, the Great Wall, Hong Tai and other insurance organizations call center is mainly responsible for people gathering together around the business of innovation, performance optimization, market opportunities and challenges, and operations management experience, technology development and other interactive topic, in a relaxed atmosphere of the financial, banking institutions call center business innovation, performance management opportunities and challenges currently facing, share experience and latest achievements in the development of relevant technologies. Financial sector development and the application of call center pioneer, excellence, and meticulous management is the fine tradition of the financial industry, so fine call center management has been relentless pursuit of the direction of the banking industry. Application of new technologies in the call center, financial industry, always walk in the forefront of all walks of life, and call center managers are banking call center performance management has accumulated a wealth of experience, call center operations and management of business innovation opportunities and challenges faced by the most personal experience with. Among them, many valuable lessons are in Aspects Unified IP contact center platforms and management systems PerformanceEdge obtained. As the integration of IP-based call center solution, Aspect Unified IP has become the basis of commonly used banking platform, and will PerformanceEdge workforce management, recording and quality management, performance management, event management, training and e-learning combine to make banking institutions to the changing business environment of a comprehensive response. PerformanceEdge applications through dynamic interaction, to help call center managers take full account of and to take timely measures, and finally to inbound, outbound and blended call centers to more easily control costs, improve service levels and to the combination of performance and strategic objectives. Managing Director, Greater China, Ma Jun, Aspect drive has a special presentation on call center and enterprise data centers and cloud computing technology combines the latest results. Around the call center performance management, we had a heated discussion. Some people think, "Quality management has been a vital function, especially for the agent level, department level and enterprise-class performance control capabilities are indispensable. In various feature-rich unified communications applications in support quality management capabilities, will help contact cen
IBM is the largest in the two and a half to set up an innovative environmental program, the main objective is to reduce data center energy consumption and carbon dioxide emissions, and water use. Over the past 18 months, IBM to focus on water resources. Upgrading water supply system infrastructure, like many of the current start testing Smart Grid. Collect and process information on the status of water supply, allowing water companies to improve their management operations. For example, if water companies can scale or the sensor to identify the location of water leakage or overflow of sewage, can reduce maintenance costs.